Oracle Arena and Oakland-Alameda County Coliseum A-Z Guide

AEG Management Oakland is dedicated to providing an exciting and memorable guest experience while ensuring the safety and security of all patrons. The following guides provide information and policies/rules for attending any Oracle Arena or Oakland-Alameda County Coliseum event. These policies apply to all guests. Additionally, AEG Management Oakland reserves the right to suspend privileges for guests who do not comply with these event policies.

Oracle Arena A-Z Guide

A

ADDRESS
Oracle Arena & Oakland-Alameda County Coliseum
7000 Coliseum Way
Oakland, CA 94621

AEG OFFICES
AEG provides complete facility management and maintenance for the Oakland Alameda County Coliseum. AEG staff is available on event day to address facility-related issues. Please contact any Oracle Arena employee for assistance or call (510) 569-2121.

ALCOHOL
Beverages and/or food of any kind may not be brought into Oracle Arena. Alcoholic beverages are available at concession stands, beverage carts and clubs throughout Oracle Arena. A valid government issued photo ID is required to purchase alcohol.

FOR GOLDEN STATE WARRIORS GAMES: Alcohol sales stop after the end of the 3rd quarter. Alcohol sales may continue in suites, bunker suites, restaurants and clubs. At no time after the beginning of the 4th quarter will alcohol be permitted in the bowl area.

ANIMALS

Service dogs assisting guests with disabilities are permitted inside Oracle Arena. When purchasing your ticket(s), please let the Ticket Representative know that you have a service animal.

APP

The Oracle Arena app is available on the App Store and Google Play. Access visual restaurant listings and pricing, presale codes, discounts and more. 

ASSISTED LISTENING DEVICES (ALD)
Assistive Listening Devices are available at the First Aid station located on the main concourse behind section 106.

Guests with visual or hearing impairments needing assistance may contact our ADA Coordinator at (510) 383-4817, TTY (510) 383-4619.

Or by mail at:

Oracle Arena & Oakland-Alameda County Coliseum
7000 Coliseum Way
Oakland, California 94621-2121.


If service for a hearing disability or visual impairment is required during an event, please contact the nearest Guest Service Representative. Guests needing materials, special accommodations or services should make such a request to the ADA Coordinator at least 10 business days before the event. The ADA Coordinator may be unable to accommodate such requests made less than 10 days in advance due to time and coordination constraints.

ATM MACHINES

CHASE Bank ATM machines are located on the main concourse outside Section 128 and on the upper concourse at section 210, in the Stella Artois Club and on the event level below the South Tunnel.

 

B

BACKPACKS, BAGS & PURSES

Bags larger than 14"X14"X6" and backpacks of any size are not allowed inside Oracle Arena.

For Golden State Warriors games only: All backpacks are prohibited (with the exception of single compartment drawstring bags that meet the nba bag-size requirements, or media backpacks that are screened at the media entrance.

BAG CHECK
Bag check is available for most events and is usually located in parking lots H and G. Bag check service will close 30 minutes after each game or event. There is a $10 fee per each checked bag and we accept cash and credit cards.  Any items not claimed will be sent to Lost & Found for a maximum of 30 days. Oracle Arena and its agents are not liable for any damage to items left at Bag Check. Bag Check will not accept items of unusual value or those exceeding $100.

BANNERS & SIGNS
Banners and signs are permitted on a show-by-show basis as long as the information contained on them is not politically, religiously, or commercially motivated, do not carry obscene messages and do not interfere with the sightlines of other guests. The Warriors and Arena Guest Services Representatives reserve the right to ask any fan to remove a sign or banner from Oracle Arena. At times banners and signs may not be permtted due to the request of the artist performing. Please check the event page to ensure your banner or sign will be permitted for that event.

BART

The Coliseum BART station is located within convenient walking distance from Oracle Arena. Both BART and AC Transit make frequent stops at the Coliseum BART station, which is located on the east side of Oracle Arena and is connected to Oracle Arena via the overpass pedestrian bridge. Visit Bart.gov for more information. 

BICYCLE RACKS
Bicycle racks are located at the north flagpole adjacent to parking Lot F.

BINOCULARS
Binoculars are permitted at Oracle Arena events and for Golden State Warriors home games.

BMW CLUB
The BMW Club, located on the Event Level of Oracle Arena, is an exclusive pre and post-event entertainment space. For Warriors events, post-game access is restricted to guests over 21 years of age.

Hours: The BMW Club opens one hour before select concert or family show time and 90 minutes prior to each Golden State Warriors game and remains open one hour following its conclusion. The BMW Club offers a spacious social area, an upscale dining environment, lounge and TV monitors.

Reservations: For Golden State Warrior games, Sideline Club seat holders are eligible to make dinner reservations in the BMW Club restaurant by calling the reservation desk at (510) 383-4840. Reservations are accepted on a “first come first serve” basis, Monday through Friday 10:00 a.m. to 5:00 p.m. Reservations will be held approximately 15-20 minutes following reserved dining time.

Entrance: Oracle Arena offers VIP entrances for BMW Club members. These VIP entrances are located on the Event Level through north and south (circle) parking lots F and E. BMW Club members can also enter Oracle Arena through the Stella Artois Club entrance and take the elevator to the Event Level.

BOTTLES & CANS
All glass bottles and aluminum cans are prohibited inside Oracle Arena.

BOX OFFICE HOURS
Oracle Arena's Box Office hours are:
Monday – Friday: 12 p.m. - 5 p.m.
Closed Saturdays, Sundays and Holidays (on non-event days)

 

C

CAMERAS
Cameras with lenses less than 3 inches in length (while extended) are permitted, but the use of a flash is not allowed. All types of video and audio equipment are not permitted in Oracle Arena.

CAPACITY
Oracle Arena has a capacity of 19,596 for all Golden State Warriors home basketball games. Capacity for other sporting or entertainment events at Oracle Arena may vary.

CHILDRENS ADMISSION
A ticket is required for children 24 months and older for sporting events and concerts. Please note that some shows (especially those intended for children) will have a different age policy. Please check the event listing page to determine if your child requires a ticket. 

It is highly recommended that all children wear hearing protection headphones for all concerts and sporting events.

 

D

DIRECTIONS
Visit here for directions to Oracle Arena.

DONATIONS
Oracle Arena is committed to providing assistance to charitable organizations, primarily in Alameda County. Through the donation of tickets, promotional items,and monetary contributions, Oracle Arena supports hundreds of community organizations and individuals annually.

Due to the high volume of requests received, Oracle Arena requires that all donation requests must meet the following criteria: Requests must be submitted in writing on the organization's letterhead. Requests must be sent at least 6-8 weeks prior to the event date. Please include a brief description of the event, including the date, location and name of the benefiting charity or organization. Requests for ticket donations must include the organization's 501(c)(3) tax determination letter. Donations are limited to one request per organization within a 12-month period.

Please send all donation requests to:
AEG Oakland Community Foundation
Oracle Arena
7000 Coliseum Way
Oakland, CA 94621

All donation requests are generally reviewed within two weeks upon receipt; organizations will receive a written or e-mailed response. 

DOORS OPEN
For most shows, doors open one hour prior to the scheduled performance time. For Golden State Warrior games, doors usually open 90 minutes prior to tip-off. 

(Example - 6:00PM for a 7:30PM start). Timing is subject to change for the Playoffs and games with special promotions. For most Playoff games, doors will open two hours prior to tip-off.

DROPOFF

Guests wishing to be dropped off should proceed to the Main Gate at 66th Avenue to be directed to the designated dropoff location for that specific event. Alternatively, guests can be dropped off at the Coliseum BART Station located east of Oracle Arena on San Leandro Street.

E

ELEVATORS/ESCALATORS
Arena Elevators:
One (1) on West Side, NEAR Section 114
Two (2) on East Side, NEAR Section 101
Arena Escalators:
One (1) on West Side, NEAR Section 115
One (1) on East Side, NEAR Section 128

EMERGENCIES
Emergency exits are conveniently located on every level of Oracle Arena and are clearly identified by signs located above the doorway. In the event of an evacuation, please follow instructions of Arena Guest Services Representatives.

 

F

FAN MAIL

Fan Mail for the Golden State Warriors can be sent to the following address:

Golden State Warriors

1011 Broadway

Oakland, CA 94607

FAMILY RESTROOMS
Family restrooms are equipped with accessible toilets, changing tables, and other amenities to aid our guests with special requirements. These specially equipped co-ed restrooms are located on both the main and upper concourses near sections 106 and 204.

FIRST AID
Complete first aid services are available on the main concourse behind section 106 for fans who require medical attention from licensed staff.

FOOD & BEVERAGE
Food and/or beverages of any kind cannot be brought into Oracle Arena. There are a wide variety of food and beverage items for guests' enjoyment. Please visit our Dining & Entertainment page for more information. 

G

GROUP TICKETS
Please see our Group Sales page for information regarding group tickets. 


Group Sales for Golden State Warriors basketball can be obtained by emailing [email protected] or by phone at 1-888-GSW-HOOP (press 2).

 

GUEST CONDUCT
Oracle Arena strives to provide an entertaining and safe environment for all of our patrons. Fans who are found guilty of public intoxication, using offensive language, throwing objects or any other behavior deemed by Oracle Arena Guest Services Representatives as disruptive or dangerous in nature are subject to ejection from Oracle Arena. The Warriors also adhere to the NBA Fan Code of Conduct, which sets forth expected standards of decorum for all fans attending NBA games.

A warning card with the following printed language must be given by an arena security representative to any fan who has engaged in excessive verbal abuse of a player, coach, game official or another fan:

“You are being issued a warning that the comments, gestures and/or behaviors that you have directed at players, coaches, game officials and or/ other spectators constitute excessive verbal abuse and are in violation of the NBA Fan Code of Conduct. This is the first and only warning that you will receive. If, after receiving this warning, you verbally abuse any player, coach, game official or spectator, you will be immediately ejected from Oracle Arena without refund”.

GUEST SERVICES

Guest services booths are located on the main concourse outside of section 128 and on the upper concourse outside of section 215.


If you need assistance, please contact the nearest Arena Guest Services Representative, (i.e. ushers, ticket takers, and security) with any questions or concerns during a game at Oracle Arena. Oracle Arena's guest services staff will assist you with any needs and will help direct you to services throughout the facilities.

Guests may also send a text message to 510.500.8787 and include your section, row and seat number where you need assistance. Please note this number cannot accept text messages that include videos or photos.

INTERNET/WIFI
Complimentary wifi is available to all guests. In-arena wifi can be accessed through the "WarriorsGround" connection.
 

L

LOST & FOUND
Lost and Found articles are left at Guest Services located on the Main Concourse outside of section 128 until the end of an event. All unclaimed lost and found items are stored in the Oracle Arena administrative offices for 30 days. To contact lost and found, please call 510-383-4660 or email [email protected] 

LOST, STOLEN, DESTROYED, FORGOTTEN TICKETS
Lost, stolen, forgotten or destroyed concert and family show tickets should contact TicketMaster customer service at 1-800-462-2849.


Please note that any duplicated ticket issued will supersede the original for seating in Oracle Arena. Those using original tickets when duplicates have been issued will be questioned and denied entrance to Oracle Arena.

 

M

MAILING LIST
Sign up for our mailing list for up to date information on Oracle Arena, special ticket promotions, discounts and presale opportunities too!

MERCHANDISE 
Merchandise is available for purchase at most concerts, family shows and sporting events. Merchandise stands can be found throughout the Arena and accept cash and credit cards.

The Warriors Arena Team Store is located at the Plaza Level entrance on the east side of Oracle Arena. The Warriors Team Store is open approximately two and half hours prior to Warriors home games and is open daily from 10am-5pm. Please note, the Warriors Team store is closed on Raider game days. Oracle Arena also features fixed merchandise stands on almost every level containing Warriors apparel and novelties. In addition, Warriors Full Season Ticket Holders receive a 10% discount on all regularly priced merchandise at the Warriors Team Store. For questions or inquiries regarding the status of your order, please call 1-800-833-9800.

 

N

NBA FAN CODE OF CONDUCT

All fans inside Oracle Arena must adhere to the NBA Fan Code of Conduct to provide an entertaining and safe environment for all patrons. More information can be found HERE.

 

P

PARKING

Parking lots usually open two hours prior to the scheduled event time. Accessible parking is located in the first two rows of the parking lot, closest to Oracle Arena. Parking spaces accommodating vans are also available. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.

For concerts and family shows, parking costs $40 for cars and $80 for limousines and buses. Parking is first come first serve and can be paid at the gates. 

For Golden State Warriors games, parking costs $40 for cars and $60 for limos and buses. 

You can now prepay your parking for individual games at a discounted rate ($35 instead of $40 at the gate) and get access to the new express entry lanes! Note that prepaid parking is available until 3 hours before tipoff (4:30 PM for 7:30 PM games) Click here for more information regarding Golden State Warriors prepaid parking.

 

PROHIBITED ITEMS

Please see our prohibited items page to see a complete list of prohibited items. 

PUBLIC TRANSPORTATION
The Coliseum BART station is located within convenient walking distance from Oracle Arena. Both BART and AC Transit make frequent stops at the Coliseum BART station, which is located on the east side of Oracle Arena and is connected to Oracle Arena via the overpass pedestrian bridge. Visit Bart.gov for more information. 

 

R

RE-ENTRY POLICY
No re-entry is permitted after you have exited Oracle Arena. Please see an Arena Guest Services Representative at the gate if you have extenuating circumstances.’

RESTAURANTS
Levy Restaurants bring restaurant-quality dining from its base of award-winning restaurants to the Oracle Arena. For more information visit our Dining page.

 

RESTROOMS
Wheelchair accessible restrooms are located throughout Oracle Arena. Additionally, Oracle Arena features two family restrooms, which are located at Section 106 and Section 204.

 

S

SCOREBOARD MESSAGES

To reserve your Warriors Scoreboard message, complete the order form here.

SEAT UPGRADES

All ticket holders have the opportunity to upgrade their seats on game day through the Warriors App, pending availability. Once in the app, go to the "Tickets" tab and tap on "Upgrade My Seats".

SECURITY
The Oracle Arena staff is committed to ensuring a safe and fun environment for everyone. As a security measure, coolers, backpacks and other large bags are not allowed into Oracle Arena. Oracle Arena will deny entry into the facility to those who carry any of the items mentioned until they are stored elsewhere by the ticket holder. Oracle Arena will not assume the responsibility for the storage of any of these items.

The Security Office at Oracle Arena is located on the Event Level in the South Tunnel.

SINGLE EVENT TICKETS
Single concert, family show and Warrior game tickets can be purchased online at Ticketmaster.com or at the Oracle Arena box Office. 

SMOKING POLICY
No smoking of any kind is permitted in Oracle Arena. Patrons who fail to comply with this policy may be subject to ejection from Oracle Arena. Contact an Arena Guest Services Representative for assistance.

SOCIAL MEDIA

Don't miss out on behind the scenes action, discounts, show announcements & more. Click here for more info about social media. 

 

SUITES

Please visit our luxury suites page for information regarding suites.

For suite information for all events please contact the Golden State Warriors at 877-GSW-SUITES or [email protected]

T

TICKET RE-SELLING POLICY
Oakland City Ordinance No. 7311 CMS, Section 6-3.19, prohibits the sale of tickets and any other articles (except at authorized ticket booths) within any public building, or on public grounds at Oracle Arena or Oakland Alameda County Coliseum and public parking lots adjacent thereto. Those found selling tickets on our property are subject to arrest.

TICKET SALES
Ticket sales for concerts, family shows and special events can be accessed through Ticketmaster, or by making a visit to the Box Office.  

For O-Club membership information please click here.

For Golden State Warrior Season Tickets please call 1-888-GSW-HOOP (press 1) (available M-F 8:30 a.m. - 5:30 p.m. PST).

 

TOURS

Visit our Tours page to book an Oracle Arena public tour. 

TRANSPORTATION

BART
The BART Coliseum Station is located on the East side of Oakland-Alameda County Coliseum and is accessible by a pedestriam walk-over bridge, which connects the Coliseum to the BART station. Please visit our Directions page or visit Bart.gov for information on how to access the Arena from BART.

UBER Zone

UBER can drop off and pick in the Southeast corner of B-Lot closest to Baldwin Gate (Designated UBER Zone)

TAXIS

Clearly-marked taxis can drop off at most places around the site. Taxis will be encouraged to enter Baldwin Gate and proceed to Taxi Stand for pickup (Taxis can also enter 66th)


AC Transit (Bus)
AC Transit services Alameda County. Patrons should take AC Transit to the Coliseum BART station and utilize the pedestrian walk-over bridge which connects the BART station to the Coliseum. The walk-over and BART station are located on the East side of Oakland-Alameda County Coliseum. For more info, please call: (510) 839-2882.

Accessible Parking
Parking for patrons with disabilities is located in the first two (2) rows of the parking lot closest to Oracle Arena and Oakland-Alameda County Coliseum. Spaces to accommodate vans are also available. To gain access to this accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. For more information visit our Accessibility page. 

TRAFFIC UPDATES
For up-to-date traffic information on event days, tune to radio station 530 AM. The station transmits within a two-mile radius of Oracle Arena and Oakland Alameda County Coliseum. 

Additional traffic updates can be viewed on the venue social media pages

 

W

WHEELCHAIRS
Wheelchairs are permitted at Oracle Arena.

Oracle Arena also offers accessible parking, which is located in the first two rows of the parking lot, closest to Oracle Arena. Spaces are limited.

Additionally, there are three elevators at Oracle Arena which are ADA accessible. The first is located on the west side near section 114; the other two are located on the east side near section 101.

Guests requiring the use of a wheelchair can sit in either their wheelchair or an actual Arena seat. Oracle Arena however can not store wheelchairs for guests.  

WILL CALL
The “Will Call” window opens two hours prior to scheduled concert event time or tip-off of each regular season Warriors home game. The “Will Call” window is located on the Plaza Level at the Oracle Arena Box Office. A valid Government issued photo identification is required to pick up tickets.

Oakland-Alameda County Coliseum A-Z Guide

A

ACCESSIBILITY SERVICES
Please reach out to a Guest Services staff member for inquiries regarding disability services while at Oakland-Alameda County Coliseum. Visit our Accessibility page for more information. 

ADDRESS
Oracle Arena & Oakland-Alameda County Coliseum
7000 Coliseum Way
Oakland, CA 94621

AEG
The Coliseum Complex is jointly owned by the City of Oakland and Alameda County and managed by AEG. AEG, a wholly owned subsidiary of the Anschutz Company, is the leading sports, entertainment and venue operator in the world. AEG Facilities, a stand-alone affiliate of AEG, owns, operates or consults with more than 100 of the industry’s preeminent venues worldwide, across five continents, providing complete venue management, as well as specialized programs in operations, guest services, ticketing, booking, sales and marketing.

ALCOHOL
Beverages and/or food of any kind may not be brought into Oakland Coliseum. Alcoholic beverages are available at concession stands, beverage carts and clubs throughout the Coliseum. A valid government issued photo ID is required to purchase alcohol.

ANIMALS
The only animals permitted at the Coliseum are certified service animals. Owners must have appropriate certification in their possession. Service animals in training will not be permitted to enter Oracle Arena and Oakland-Alameda County Coliseum unless they are authorized in advance by AEG.

ATM MACHINES
ATM Machines are located in the following sections

Oracle Arena and Oakland-Alameda CountyColiseum Main Plaza
(Directly across from the Box Office by the West Side Club Suite Entrance)

100 Level concourse: 113, 120, 134, 141, 142
200 Level concourse: 218, 238, 244
300 Level concourse: 318
Inside Oakland-Alameda County Coliseum entrance gates B, C & D

B

BAG CHECK
Bag check is available at most events and is usually located at the North and South entrances of Oracle Arena for Coliseum events. There is a $10 fee per each checked bag. We accept cash and credit cards. Bag Check service will close 30 minutes after each game or event. Any items not claimed will be sent to Lost & Found for a maximum of 30 days. Oakland-Alameda County Coliseum and its agents are not liable for any damage to items left at Bag Check. Bag Check will not accept items of unusual value or those exceeding $100.

BAG POLICY

FOR ALL NON-RAIDER & NON-ATHLETICS COLISEUM EVENTS

Bags larger than 14"X14"X6" and backpacks of any size are not allowed inside Oakland Coliseum.


OAKLAND ATHLETICS BAG POLICY
The A's offer bag check to guests who may have items that are not allowed into the stadium, or whose bags dimensions exceed 16" x 16" x 8". Bag Check is located outside the stadium near D Gate, at the kiosk on the north side of the property. Bag Check opens when the stadium gates open until approximately the bottom of the 2nd inning. Bag Check will reopen near the top of the 7th inning and closes 20 minutes after the final out.

OAKLAND RAIDERS BAG POLICY
To provide a safer environment for the public and significantly expedite fan entry into stadiums, NFL teams will implement an NFL policy that limits the size and type of bags that may be brought into stadiums. To read the NFL policy, click here.

The NFL strongly encourages fans to not bring any type of bags. Beginning with preseason games, fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." (Official NFL team logo clear plastic tote bags will be available through club merchandise outlets),
One-gallon clear plastic freezer bag (Ziploc bag or similar) or
Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.
An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.

To learn more about the latest news regarding the new bag policy, visit www.nfl.com/allclear.

BART
Access to Oakland-Alameda County Coliseum via Bay Area Rapid Transit (BART) is available by exiting at Oakland-Alameda County Coliseum/Airport BART Station on the Fremont/Richmond line and Dublin/Pleasanton line. There are additional ramps leading to the north lot (A Gate) and to the south lot (B Gate). BART service from Oakland-Alameda County Coliseum runs with the last train leaving at approximately midnight. For more information visit Bart.gov.

BALL RETRIEVERS
For the safety of our guests, ball retrievers are not permitted in Oakland-Alameda County Coliseum during A's games. Ball retrievers confiscated inside Oakland-Alameda County Coliseum will not be returned.

BANNERS & SIGNS
Oakland-Alameda County Coliseum Management reserves the right to remove any signs or banners at any time. Each sign and banner must comply with the guest code of conduct. Signs and banners may be displayed at games as long as:

They do not obstruct the sight line of another guest
They are not larger than 3' tall x 6' wide
They are not in the field of play.
They do not cover up any existing signage.
They are not commercial in nature.
They do not contain obscene or inflammatory language
They are not paraded around Oakland-Alameda County Coliseum.
They are not in poor taste as determined in sole discretion of Oakland-Alameda County Coliseum Management.

BASEBALL BATS
Oakland-Alameda County Coliseum Management reserves the right to remove any bats from the stadium at any time. Baseball bats are permitted for autographs before the game only. Once the batting cage is pulled (45 min. before game time), all bats must be checked in at the Security Office in Section 126 for pick up after the game.

BIKE PARKING
Bicycle parking is available below the flagpoles located in the north parking lot (near F Lot) and south parking lot (near E Lot). 

BIKE PATROL
For assistance and safety in the parking lots Oakland-Alameda County Coliseum provides bike patrol units at all games. Bike Patrol Officers will have the capacity to serve guests as escorts to their cars, contacting and locating AAA, and monitoring the parking lots.

BOX OFFICE
HOURS OF OPERATION
Monday-Friday 12pm-5pm
Saturday - Closed
Sunday - Closed unless Raiders Game Day
Raider game day hours: 5 hours before kickoff – End of halftime 

Raiders Box Office Numbers
Oakland Raiders 1.800.RAIDERS 

Types of Payment Accepted

Cash, Visa, AMEX, MasterCard 

For Oakland A's games: 

The A's Ticket Services Office is on the Westside Plaza and is open Monday-Friday 10am - 4 pm and on game days beginning three (3) hours prior to game time until the middle of the 7th inning.

The Ticket Services Office is accessible from inside the stadium via the ramp behind Section 113 or Section 120, or from outside the stadium on the Westside Plaza, across from the Arena Box Office.

Ticket Services handles the following:

Situations that require re-seating.
Ticket related concerns.
Season Ticket exchanges and questions.
Problems that may arise with the ticket scan upon entry.

In order to avoid long lines, only day-of-game problems should be directed to Ticket Services. General ticket questions and purchases should be handled at the C and D Gate ticket windows outside the stadium. Persons inside the ballpark that wish to purchase Season Tickets and Group Tickets should visit the Ticket Sales table behind Section 114. Issues regarding promotional items and other non-ticket related problems should be directed to the Guest Services Office at section 126.

BROOMS, STICKS & POLES
For the safety of our guests, brooms, sticks and poles are not permitted at Oakland-Alameda County Coliseum. On days that the A's are going for a sweep, small whiskbrooms will be permitted. Brooms may not exceed four feet in height. No sticks, and/or metal poles of any type are permitted at any time.

C

CAMERA POLICY
Non-professional cameras with a lens under 3" are permitted in the Coliseum. Professional cameras of any kind are NOT permitted without the proper team-issued media credential. 

Photographs taken at Oakland-Alameda County Coliseum cannot be used for any commercial purposes. Camera bags are not permitted inside of the Coliseum. 

CANCELED EVENTS
If an event is cancelled please retain your ticket and return to the original point of purchase for refund.

CAPITAL CORRIDOR
Hop aboard the Capitol Corridor for a comfortable and convenient ride straight to the Oakland-Alameda County Coliseum on game days. With up to 32 daily trains between Sacramento and Oakland, and direct service to San Jose, it's easy to find one that fits your schedule.  Call 1-877-9-RIDECC for more details.

CODE OF CONDUCT
Oakland-Alameda County Coliseum, the Oakland Athletics and the Oakland Raiders want all fans attending an event to have a fun, safe and enjoyable experience. Please review the fan code of conduct for the Oakland Athletics and the Oakland Raiders listed below:

Oakland Athletics Code of Conduct:
The Oakland Athletics are committed to creating a safe, comfortable and enjoyable experience. Our staff has been trained to proactively intervene where necessary to help ensure a family entertainment environment:

Guests will follow the specified policies regarding carry-in items. Guests will allow any acknowledged representative at the gate of entrance to search items being brought into the stadium.
Guests will show their ticket when requested and sit only in their ticketed seat.
The progress of the game will not be disrupted by guests' actions or unauthorized persons entering the playing field.
Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures.
Obscene or indecent clothing will not detract from the guest experience.
Guests will refrain from smoking in or near Oakland-Alameda County Coliseum. The stadium is a "Smoke Free" facility in accordance with O.M.C. 8.30.040. All types of smoking including e-cigarettes are prohibited on the property.
Guests will refrain from displays of affection not appropriate in a public, family setting.
Impaired or intoxicated guests will be handled in a prompt and safe manner.

The Oakland Athletics reserves unto itself the right to determine what constitutes unacceptable behavior. Any guest that fails to comply with any of the above stated policies is subject to ejection from the stadium and/or arrest.

Oakland Raiders Code of Conduct:
Help us create the most fan-friendly environment in the NFL.

To ensure that all fans enjoy a safe, fan-friendly environment, all who enter Oakland-Alameda County Coliseum and surrounding parking lots must obey this Code. Failure to do so may result in ejection, revocation of ticket privileges, and/or arrest. Season Ticket Holders are responsible for the actions of those using their tickets. The following actions are prohibited:

Fighting, taunting, or any action that may harm, endanger, threaten, or bring discomfort to anyone.
Actions that impair others' ability to enjoy the game, including mistreatment of other fans, verbal abuse. harassment, profanity, confrontation, intimidation, or threatening and irresponsible behavior.
Use of foul, abusive, or obscene language or gestures.
Any action that causes a disruption, creates an unsafe environment, or interferes with the game.
Sitting in a seat other than one's ticketed seat; loitering in concourses, aisles, tunnels or stairs; or any unauthorized use of disabled seating areas.
Possession of any illegal drugs.
Intoxication or other signs of alcohol or substance abuse impairment that results in irresponsible behavior.
Smoking anywhere in the Coliseum, which is prohibited by the Oakland Municipal Code. This includes the use of electronic cigarettes and vaporizers.
Damage, destruction, vandalism, or theft of any property.
Refusal to remove or turn inside-out clothing deemed offensive or obscene upon request by stadium personnel.
Failure to follow the directions of law enforcement, security, ushers, ticket takers, or any other stadium personnel, including refusal to submit to security screening, wanding, pat-down and search of your persons and belongings prior to entering the Coliseum.
Possession of any item listed on the Coliseum Prohibited Items List .

Guests who are found in violation of the Code of Conduct may be required to take a four hour online Fan Conduct course in order to re-enter the Oakland-Alameda County Coliseum for future games. Total cost of the online course is $250.

To report any conduct concerns, text your message and location to (510) 500-8787*. Stadium personnel will confirm your message and respond as appropriate. Contact our Ticket Service Department at 1-800-RAIDERS to report concerns and share additional feedback. 

*Standard text messaging rates apply

CONCIERGE DESK
There are two concierge desks to accommodate our Suite and Club Seat Holders. One is located near the West Side Club entrance, directly behind section 217. The other is located in the East Side Club, directly behind section 242. All Suite Holders should check-in with the Concierge Desk for access to their suite.

CUSTOMER ACCOMMODATIONS
The Season Ticket Services Office is located on the West Side of the Oakland-Alameda County Coliseum between gates C and D, which is directly next to the West Side Club entrance.

 

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DESIGNATED DRIVER PROGRAM

For Athletics Games:

Guests may sign up for the Designated Driver Program at any of the Guest Services Hubs located inside the stadium. The hubs can be found at Section 101, 134, and 217, as well as at the Guest Services Office at Section 126. Participants are asked to pledge to stay sober and be a designated driver for their party in exchange for a free soda to be redeemed during that day's game. Guests will also be entered into a raffle for a chance to win tickets to a 2018 World Series game or the 2019 MLB All-Star game. Guests must be 21 years old to participate in this program and to redeem the prizes.

For Raiders Games:

Pledge to be a designated driver at any Oakland Raiders home game by signing up at a designated driver booth and you will also receive a complimentary non-alcoholic beverage coupon redeemable at the game. Official rules are available at the designated driver booths. Designated driver booths are located at any of the guest services booths at gates A, B, C, and D. Fans will also have the ability to sign-up at the guest services booths located on the BART Plaza and directly outside the West Side Club Entrance. 

DIAPER CHANGING STATIONS

Women's Restrooms:

100 Level concourse:  107, 112, 122, 127, 135, 139, 140, 145, 146, 148
200 Level concourse:  208, 210, 219, 224, 226, 246
300 Level concourse:  315, 319

Men's Restrooms:
100 Level concourse:  103, 110, 124, 131, 138, 139, 146
200 Level concourse:  206, 210, 220, 224, 228, 246
300 Level concourse:  314

DIRECTIONS

Oakland-Alameda County Coliseum is conveniently located off of California Insterstate 880. For directions please click here.

Access Routes:
Guests with tickets for sections 100-134, including Bleachers, should enter through C or D Gates. For access to sections 200-234 or Plaza Reserved, guests should use the Plaza Club Entrance, or either of the entrance gates (LL, MM) off the BART Plaza.

DISABLED ACCESS SEATING
Wheelchair accessible seats are available for sale throughout Oakland-Alameda County Coliseum. With the exception of the Bleachers, all disabled seating is reserved. Companion seating is available at all wheelchair seating areas. All seating is subject to availability. To purchase ADA seating for Oakland Raider games and Oakland-Alameda County Coliseum concerts and family shows please contact Ticketmaster at 800.745.3000. For Oakland Athletics ADA seating please contact (877) 493-BALL. Guests who are inside the Coliseum and require reseating to accessible areas can be assisted by an Event Representative.

DRINKING FOUNTAINS
Main Concourse: 103, 107, 112, 122, 127, 131, 136, 139, 138, 140, 144, 146, 147, 148

Club Concourse: 208, 210, 219, 220, 224, 226, 237, 238, 246, 247, 315, 319

DROP OFF LOCATIONS
Guests can enter through the main 66th Avenue entrance to be directed to the drop off location. Guests can also be dropped off at the Coliseum BART Station, then walk across the pedestrian bridge to the Coliseum. 

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EJECTION
The Oakland Athletics, the Oakland Raiders, the MLB, the NFL, AEG or Oakland-Alameda County Coliseum management, in their sole discretion, may refuse admission to or eject any ticket holder who is disorderly, uses vulgar or abusive language, throws objects, fights, impairs others' ability to enjoy the game, attempts to enter the playing field or who fails to comply with any Oakland-Alameda County Coliseum policies or the terms printed on the reverse side of any admission ticket without any refund.

Additionally, when appropriate, revocation of season ticket privileges or arrest by law enforcement authorities will occur. By using any admission ticket and entering the Oakland-Alameda County Coliseum, ticket holder expressly agrees to the terms and conditions printed on the reverse side of the ticket.

Please note that unauthorized sales activities of any kind are strictly prohibited within Oakland-Alameda County Coliseum. Failure to comply will result in ejection.

ELEVATORS
Westside of the stadium: Three elevators provide guests with disabilities access to the Club Concourse area. These elevators are accessed via the Plaza Club Entrance across from Oracle Arena.

Eastside of the stadium: Three elevators provide guests with disabilities access to all levels of the Eastside seating area, including the Plaza Suites, Plaza Reserved, Eastside Club Suites and Eastside Loge Suites. These elevators are accessed via the Main Concourse at Section 143 or via the BART Plaza.

Field Level Sections: Wheelchair accessible seating located in the Lower Box or MVP Box, Row 20, can be reached via the elevator located in Section 101 near the right field corner. This elevator is staffed by a Guest Services Team Member who will assist guests as they access the Lower Cross Aisle from the Main Concourse.

EMERGENCIES
In case of an emergency please notify the nearest usher or security guard, or visit the West Side Customer Accommodations Office. To report any conduct concerns on event day, text your message and location to (510) 500-8787. Stadium Personnel will confirm your message and respond as appropriate.

EVACUATION
Should there be an immediate need to evacuate Oakland-Alameda County Coliseum; fans will be given instructions via the public address system. It is recommended that you familiarize yourself with the two exits nearest to your seats.

EVENT BOOKING
Oakland-Alameda County Coliseum offers a wide range of special event areas and outstanding food service to suit your group or company's needs. For more information, visit our booking page.

EXIT/RE-ENTRY PRIVILEGES
Exiting and re-entering the stadium with the same ticket is NOT permitted. Oakland-Alameda County Coliseum is a "no re-entry" facility. 

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FACILITY MANAGEMENT/AEG OFFICES
AEG provides complete facility management and maintenance for Oakland-Alameda County Coliseum. AEG staff is available on game day to address facility related issues. Please contact any Oakland-Alameda County Coliseum employee for assistance or call (510) 569-2121.

FAN MAIL

Fan mail for the Oakland Raiders and Oakland Athletics can be sent to the following addresses:

Oakland Raiders

1220 Harbor Parkway

Alameda, CA 94502

Oakland Athletics

7000 Coliseum Way

Oakland, CA 94621

FIRST AID
First Aid offices are located at the following locations:

100 Level concourse: sections 109, 143.
300 Level concourse: sections 317

If there is a medical emergency, please notify an Oakland-Alameda County Coliseum employee or text 510.500.8787 with your location and the on-site medical team will be contacted.

FOOD & BEVERAGE
Premium food and beverage services are offered by Spectra Food Services in the West Side Club, East Side Club, Suites, and in all premium seating areas. Traditional stadium concessions are also offered throughout Oakland-Alameda County Coliseum. Please visit our Dining & Entertainment page for more information. 

 

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GROUP TICKETS
Please see our Group Sales page for information regarding group tickets to Monster Jam and Supercross. 
Group Sales for the Oakland Athletics can be obtained here.

GUEST CONDUCT
Oakland-Alameda County Coliseum strives to provide an entertaining and safe environment for all of our patrons. Fans who are found guilty of public intoxication, using offensive language, throwing objects or any other behavior deemed by Guest Services Representatives as disruptive or dangerous in nature are subject to ejection from the venue. The Oakland Athletics and Oakland Raiders also adhere to their respective league's Fan Code of Conduct, which sets forth expected standards of decorum for all fans attending games.

GUEST SERVICES

Guest services booths are located on the main concourse outside of section 128 and on the upper concourse outside of section 215.


If you need assistance, please contact the nearest Guest Services Representative, (i.e. ushers, ticket takers, and security) with any questions or concerns during a game or other event at the Oakland Coliseum. Guest services staff will assist you with any needs and will help direct you to services throughout the facilities.

Guests may also send a text message to 510.500.8787 and include your section, row and seat number where you need assistance. Please note this number cannot accept text messages that include videos or photos.
 

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LOST & FOUND
Lost and Found articles are left at Guest Services located on the Main Concourse outside of section 128 until the end of an event. All unclaimed lost and found items are stored in the Oracle Arena administrative offices for 30 days. To contact lost and found, please call 510-383-4660 or email [email protected] 

LOST, STOLEN, DESTROYED, FORGOTTEN TICKETS
Lost, stolen, forgotten or destroyed concert and family show tickets should contact TicketMaster customer service at 1-800-462-2849.


Please note that any duplicated ticket issued will supersede the original for seating in Oracle Arena. Those using original tickets when duplicates have been issued will be questioned and denied entrance to Oracle Arena.

 

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MAILING LIST
Sign up for our mailing list for information about events, special ticket promotions, and discount opportunities!

MERCHANDISE 
Merchandise stands can be found throughout the Coliseum and accept cash and credit cards.

 

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PARKING

Parking lots usually open two hours prior to the scheduled event time for all non-Athletics and non-Raiders events. Accessible parking is located in the first two rows of the parking lot, closest to Oracle Arena and Oakland-Alameda County Coliseum. Parking spaces accommodating vans are also available. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.

For concerts and family shows, parking costs $40 for cars and $85 for limousines and buses. Parking is first come first serve and can be paid at the gates. 

For Oakland Athletics games, parking costs $30 for cars and $50 for limos and buses. 

For Oakland Raiders games, parking costs $35 for cars and $75 for limos and buses. 

PROHIBITED ITEMS

Please see our prohibited items page to see a complete list of prohibited items. 

PUBLIC TRANSPORTATION
The Coliseum BART station is located within convenient walking distance from Oracle Arena. Both BART and AC Transit make frequent stops at the Coliseum BART station, which is located on the east side of Oracle Arena and is connected to Oracle Arena via the overpass pedestrian bridge. Visit Bart.gov for more information. 

 

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RE-ENTRY POLICY
No re-entry is permitted after you have exited Oakland-Alameda County Coliseum turnstiles or gates. Please see a Guest Services Representative at the gate if you have extenuating circumstances.

RESTROOMS

Women's Restroom locations:

100 Level concourse:  107, 112, 122, 127, 135, 139, 140, 145, 146, 148.
200 Level concourse:  208, 210, 219, 224, 226, 238 & 246 in the East Side Club, and 215 in the West Side Club.
300 Level concourse:  315, 319.

Men's Restroom locations:

100 Level concourse:  103, 110, 124, 131, 138, 139, 146, 147.
200 Level concourse:  206, 210, 220, 224, 228, 237 & 247 in the East Side Club, and 215 in the West Side Club.
300 Level concourse:  314, 320.

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SECURITY
The Oakland-Alameda County Coliseum staff is committed to ensuring a safe and fun environment for everyone. As a security measure, coolers, backpacks and other large bags are not allowed into the Coliseum. Venue staff will deny entry into the facility to those who carry any of the items mentioned until they are stored elsewhere by the ticket holder. Oakland-Alameda County Coliseum will not assume the responsibility for the storage of any of these items.

SMOKING POLICY
No smoking of any kind is permitted in Oakland-Alameda County Coliseum. Patrons who fail to comply with this policy may be subject to ejection from the venue. Contact a Guest Services Representative for assistance.

SUITES

Luxury suites are an extraordinary way to show clients their continued business is appreciated. Many options are available to help you provide a private and luxurious setting that's perfect for any special group event.

For suites for Monster Jam, Supercross, or events other than NFL or MLB games, please email [email protected] 

For information about Luxury Suites during Oakland Raiders games, please email [email protected]

For suite information during Oakland Athletics games, email [email protected] 

 

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TICKET RE-SELLING POLICY
Oakland City Ordinance No. 7311 CMS, Section 6-3.19, prohibits the sale of tickets and any other articles (except at authorized ticket booths) within any public building, or on public grounds at Oracle Arena or Oakland Alameda County Coliseum and public parking lots adjacent thereto. Those found selling tickets on Oracle Arena or Oakland Alameda County Coliseum property are subject to arrest.

TICKET SALES
Ticket sales for concerts, family shows and special events can be accessed through Ticketmaster, or by making a visit to the Box Office.  

TOURS

Visit our Tours page to book a public tour. 

TRANSPORTATION

BART
The Bay Area Rapid Transit Coliseum Station is located on the East side of Oakland-Alameda County Coliseum and is accessible by a pedestriam walk-over bridge, which connects Oakland Alameda County Coliseum to the BART station. BART services the counties of Alameda, Contra Costa and San Francisco. For more info, please call: (510) 465-2278.

RIDESHARE

For Oakland A's Games:

Uber and Lyft cars may drop guests off at Gates C and D prior to or during game time. Guests may be picked up by a ride sharing service in Parking Lot B immediately following the conclusion of the game.

For Non-Oakland A's events:

Uber and Lyft can proceed through the main entrance at 66th Avenue in the far west lane and be directed to the rideshare pick-up location. 

TAXIS

Clearly-marked taxis can drop off at most places around the site. Taxis will be encouraged to enter Baldwin Gate and proceed to Taxi Stand for pickup (Taxis can also enter 66th)


AC Transit (Bus)
AC Transit services Alameda County. Patrons should take AC Transit to the Coliseum BART station and utilize the pedestrian walk-over bridge which connects the BART station to Oakland Alameda County Coliseum. The walk-over and BART station are located on the East side of Oakland Alameda County Coliseum. For more info, please call: (510) 839-2882.

Accessible Parking
Parking for patrons with disabilities is located in the first two (2) rows of the parking lot closest to Oracle Arena and Oakland Alameda County Coliseum. Spaces to accommodate vans are also available. To gain access to this accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. For more information, please visit our Accessibility page.

Auto Drop Off & Pick Up Areas
During events, our disabled drop-off and pick-up area is located on the North and South ramps leading up to the Plaza. The Plaza is the area between Oracle Arena and Oakland Alameda County Coliseum where the Arena 's Box Office is located. Disabled guests may also be dropped off or picked up in front of Gates C & D at Coliseum.

TRAFFIC UPDATES
Please see the specific event page on our website for updated information regarding traffic and parking for your event. 

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WHEELCHAIRS
Wheelchairs are permitted at Oakland-Alameda County Coliseum.

For more information, please visit our Accessibility page.

WILL CALL
The “Will Call” window is located on the Plaza Level at the Oracle Arena Box Office. A Valid, Government issued photo identification is required to pick up tickets.